Use of Our Websites
In general, you can visit our websites without telling us who you are or revealing Personal Data, except for your Internet Protocol (“IP”) address. During your visit to our websites, we collect certain information automatically, such as browser, device type, domain, host names, pages viewed and viewing patterns, as well as the country/region where users are located. This information allows us to better determine user needs and interests to drive improvements to website content and functionality, and to enhance the overall customer service experience.
Collection, Processing, and Use of Personal Data / Consent
We collect, process and use your Personal Data to the extent necessary primarily for the following purposes:
Request for Information Regarding Product/Service
Website Features and Updates
Product/Service Enhancements and Information
Live Chat Support
Customer Service Support
Product Information Center Support
Sales Transactions and Support
Operate the TE Store
Participation in Public Forums
Social Media Advertising
Customize Account Preferences
Usually, the Personal Data you provide voluntarily will only be used to respond to an inquiry you make or to process your request, e.g. to fulfill a legal obligation or a quasi-legal obligation with you. Personal Data collected from you may include your name, address, telephone, fax number, title/position, company, mailing address or e-mail address, billing information among other information. You may refuse any request for Personal Data. However, if you choose not to provide certain Personal Data, you may not be able to take advantage of certain TE programs and websites features.
When you create an account on this website we ask for your consent to collect, use and process your Personal Data for marketing and advertising purposes, i.e. to contact you by phone or email to inform you about our products and services, offers and news. We also ask for your consent to transfer your Personal Data to TE in the United States and any TE subsidiary or affiliate worldwide, or to third parties acting on our behalf. This is in addition to any other legal ways we use to protect Personal Data in case of international transfer as discussed below You may revoke your consent and ask us to delete your Personal Data as described in the Contacting Us section below.
Exchange of Personal Data
We share your Personal Data with our distributors, including information we collect via automated data collection tools on our website (see below under “Cookies”), as required to process your orders or instructions, or provide you with information or services related to Sunkye products. We also share Personal Data with service providers for data processing activities such as data storage and analysis and when you use the Sunkye Store, for the execution of your payment and the delivery of your order.
We contractually require all third parties, including our subsidiaries, to adequately safeguard your Personal Data and not use it for any other purpose than for which it was collected. We will release your Personal Data if you direct us to do so or, if we are required by law. This can be to respond to subpoenas, court orders or legal process or to defend our legal rights. We may also need to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements, or in other limited circumstances permitted by the law (including fraud protection and risk reduction).
We may also share your Personal Data in the event of a sale of all, or a portion of our business, stock, or assets that relate to your Personal Data.
International Data Transfers
ELEX Biological is responsible for the processing of Personal Data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. ELEX Biological complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. ELEX Biological shall remain responsible and liable under the Privacy Shield Principles if its agent processes Personal Data on our behalf in a manner that is inconsistent with the Privacy Shield Principles, unless Sunkye International proves that it is not responsible for the event giving rise to the damage.
Our websites are not intended for persons under 16 years of age. We do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children. If we learn we have collected Personal Data regarding a child under the age of 16, we will delete that Personal Data.
Security of Collected Personal Data
ELEX Biological reasonable physical, electronic, and administrative safeguards to protect your Personal Data from unauthorized or inappropriate access, accidental or intentional manipulation, loss and destruction. Our security procedures are continually enhanced. We restrict access to your Personal Data to those workers who need to know the information to respond to your inquiry or request. Workers who misuse personal information are subject to disciplinary action. However, the security of the internet cannot be guaranteed. If you have any questions about the security of your personal information, you can contact us.
Data Retention. Accessing, Amending, Storing Your Personal Data and Opt Out Rights
We will retain your information for as long as your account is active, or as needed to provide you services. Upon request ELEX Biological will provide you with information about whether we hold or process any of your Personal Data. You may review and update the Personal Data that you provide to TE through our websites, or request to have your Personal Data amended, blocked or removed by contacting us as described below. We will respond to your request within a reasonable timeframe. If you request removal of your Personal Data, you understand and agree that residual information may continue to reside in TE's records and archives as far as permitted by law (e.g., for accounting purposes). However, we agree not to use such Personal Data for business purposes.